At Greliza Enterprises, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store, make a purchase, or interact with us online or offline.

1. Information We Collect

We collect personal and non-personal information to provide you with quality products and services. The information we may collect includes:

  • Personal Details: Name, phone number, email address, and delivery address.
  • Transaction Information: Payment details, purchase history, and billing information.
  • Communication Data: Any messages, inquiries, or feedback you send to us.
  • Technical Data: When you visit our website, we may collect information such as your IP address, browser type, and device information for analytics purposes.

2. How We Use Your Information

Your personal information is used solely for business purposes, including:

  • Processing and fulfilling orders.
  • Providing customer support and responding to inquiries.
  • Sending order confirmations, updates, and receipts.
  • Improving our products, services, and website experience.
  • Complying with legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment and personal information are handled securely and used only for intended business transactions.

4. Sharing of Information

We may share limited personal data with trusted third parties strictly for operational purposes, such as:

  • Courier services for product delivery.
  • Payment processors for secure transactions.
  • IT or technical service providers who help maintain our systems.

All third parties are required to maintain the confidentiality and security of your information.

5. Cookies and Website Analytics

If you visit our website, cookies may be used to enhance your browsing experience. Cookies help us analyze web traffic and improve our online services. You can choose to disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Withdraw consent to data use (where applicable).

To exercise any of these rights, please contact us using the information provided below.

7. Retention of Data

We retain personal data only for as long as necessary to fulfill our business obligations or comply with legal requirements. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Updates to This Policy

Greliza Enterprises may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Greliza Enterprises
Phone: +254700299009
Email: info@grelizaenterprises.co.ke
Location: Seken Exhibition, Shop 3, Munyu Road – Nairobi, Kenya